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Right of Withdrawal

Pursuant to § 312g German BGB / § 11 Austrian FAGG

Deadlines, contact options and the model form in a clear overview.

Your Right

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of contract conclusion.

How to Withdraw

To exercise your right of withdrawal, contact us (Gearstack, obrt za računalno programiranje i usluge, vl. Kristijan Bezjak, email: info@gearstacklabs.com) with a clear statement (e.g. a letter or email) informing us of your decision to withdraw from this contract.

To meet the deadline, it is sufficient to send your notification before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you without undue delay and within fourteen days at the latest from the day we receive your notice.

We will use the same payment method as for the original transaction unless expressly agreed otherwise.

Early Expiration

The right of withdrawal expires for contracts supplying digital content not delivered on a tangible medium once Gearstack has begun performance after you

  1. expressly consented to the start of performance before the withdrawal period expired, and
  2. confirmed your understanding that by giving consent you lose your right of withdrawal upon start of performance.

Note: Because the app launches in late July 2026, performance begins no earlier than that point. Until then, your right of withdrawal is fully preserved.

Devices and pre-orders

For Polar devices from the shop, the fourteen-day withdrawal period starts on the day you receive the device. This also applies to pre-orders for a group order.

If a group order does not go ahead, we refund all payments in full. Details are in the Device Terms.

Sample Withdrawal Form

To Gearstack, obrt za računalno programiranje i usluge, vl. Kristijan Bezjak
Email: info@gearstacklabs.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the following subscription:

Gearstack Health subscription

Ordered on: _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Date: _______________
Signature: _______________

(*) Delete as applicable.